1. How do I download my media files?
Click on the download link which appears in your email receipt. You will be taken to an instruction page. When you select "Go to the Secure Download Page," you will be prompted to enter your username and password. The username and password for each title that you purchased are located on your email receipt. Simply enter the appropriate username and password when prompted which will take you to the download page.
MP3 Files - To download your audio files, right-click on the button for each track and select "save target as" or "save link as." Then choose the location where you want to save your files. Be sure to save it to a location on your computer that you can remember. If it doesn't work the first time, or times out, don't worry. Simply start over and download it again. You can download the files as many times as you need to get a complete copy of the media files.
Zipped Files - When downloading large programs, the MP3 files may be grouped together in one or more zip files for easy data transfer. To download your Zip files, click on the download button. When the "file download" box appears, select "save" and save it to a location on your computer that you can remember. If it doesn't work the first time, or times out, don't worry. Simply start over and download it again. You can download the files as many times as you need to get a complete copy of the media files. Once your files have been downloaded, you will need to unzip (extract) them. (See #3 below for instructions).
2. I entered my username and password but it did not accept them.
Each title has a separate username and password set. The username and password are located in your email receipt next to each title. Please be sure that you use the correct username and password set for each title. They are case sensitive, so they must be entered exactly as they appear in your receipt. With some browsers, security settings require that you must type in the username and password by hand (you cannot copy and paste).
3. How do I extract the media files from the zip file?
When downloading large programs, the media files may be grouped together in one or more zip files for easy data transfer. Once you have downloaded the zip file, you will need to extract (unzip) all of the media files out of the zip file.
Windows: To extract the files using Windows Vista/7, right-click on the zip file and select "extract all files." To extract the files using Windows XP, right-click on the zip file, select "open with" then select "compressed (zip) files." Now, select "extract all files" in the "options" menu area. This will launch the Windows extraction wizard.
Mac: To extract the files on a Mac computer, simply double click on the zip file and it will automatically begin "unarchiving" the files.
Be sure you select a location that you can remember as the destination for the extracted (unzipped) files so that you can find them later. Once you have successfully extracted the files, and you know where they are located, you can delete the original zip file that you downloaded.
4. How do I burn audio CDs of my media files?
You can create audio CDs of your download titles using Windows Media Player. This converts the files from the download format, to standard audio CD format. These audio CDs can be played in any audio CD player (in your car, at home, etc.). They also become a permanent, portable backup of your purchased files, so you will always have your files no matter what happens. If you have a Mac, you can burn audio CDs using iTunes.
You must use standard CD-R type discs to create audio CDs (other types of discs such as CD-RW or DVD will not work properly). Audio CDs can hold approximately 1 hour of audio. Most of our download titles are too long to fit on a single audio CD, so you may need to use multiple CDs. Windows Media Player will indicate how many CDs you need and which files will fit on each CD.
- Using Windows, navigate to the folder where you saved the audio files when you extracted them. Keep this window open.
- Now, open Windows Media Player. Select the "Burn" tab (at the top). Locate the "burn list" on the right side where it says "Drag items here to create a burn list."
- In the Windows folder that you opened earlier, select all of the audio files that you want to put on the audio CD.
- Then, drag and drop them into the burn list. If you have trouble dragging and dropping files into the burn list, it means that you have not extracted the files from the zip file yet. (Please see #3 above.)
- Make sure that all of the tracks are in the correct sequence in the burn list. If not, simply re-sort the list by clicking on "burn list" and choosing "sort->by title."
- Place a blank CD-R disc in your CD burner.
- Click "Start Burn" to begin the conversion and burn process.
5. How do I transfer the audio to my iPod or MP3 player?
MP3 files are universally accepted, so they should easily transfer to any portable device. Typically, it's best to use the device's own software. So, to put it on your iPod, simply add it to your library in iTunes and it should automatically sync. To do this, click on the "File" button in the top left corner of iTunes. Then click on "Add Folder to Library" and browse to the location were you saved your files after you downloaded and extracted them.
With some devices you can transfer your content directly to your device using the sync tab in Windows Media Player. Check with your device manufacturer for details specific to your device.
If you are having trouble moving, burning, or syncing your files, it means you have not extracted them out of the zip file. Please see #3 above for instructions on extracting your files.
6. How long will it take to download my files?
Download times vary depending on the length and number of titles you purchase, and the download connection speed of your internet connection. Our average title is about 150 MB in size. This can take anywhere from 5 minutes (T1 or Cable Connection) to 2 hours (slow dial-up connection). Generally, we do not encourage you to purchase download products unless you have high-speed internet service.
7. What is my username and password? Where can I find them?
Each time you purchase a downloadable product (or products) from us, we generate a unique username and password for each title. The username and password are located just below each product title in your email receipt.
8. The download stopped mid-stream, or the download file is
There was probably a temporary internet interruption during the download process which prevented the complete file from downloading. Simply delete the corrupted file and try again by clicking on the download link provided in your email receipt. You may want to wait a few minutes, or reboot your computer, before attempting to download again, to give the system time to stabilize. You can download the file as many times as you need to, in order to get a complete copy.
Some ISPs restrict large downloads from secure sites. If you are having difficulty downloading your files, try replacing the https// with http// at the beginning of each download link.
If you have tried several times and are unable to download your files, you probably have a firewall or security setting which is blocking the download. You may need to temporarily disable the firewall or change the security settings in order to download your files.
9. I burned CDs but they won't play in my CD player or another computer.
If the CDs you created will not work in a CD player or another computer, it means that you created DATA CDs rather than AUDIO CDs. With DATA CDs, you simply copy the files to a CD in their original format. But, when you create AUDIO CDs using Windows Media Player or iTunes, it converts the files to standard audio CD format, which will play on any audio CD player, and will work in any other computer. You must use standard CD-R discs to create AUDIO CDs. For detailed instructions on burning audio CDs, please see #4 above.
10. Do you have live telephone support?
Yes, you can call us toll-free for live technical support during business hours (Monday through Friday, 8 am to 5 pm central time) at 800-457-2523 or 801-943-3590. Or, you can contact us anytime by email at firstname.lastname@example.org.